Password Reset Self-Service

Users can now reset their own passwords with the password reset self-service feature on the login page of NCAtrak.

NOTE: In order for the password reset feature to work, the user must have a unique email address associated to his/her NCAtrak account. This means the email address is listed in the user’s NCAtrak profile.

Password Reset

Step 1: Click on the “Forgot your password?” link at the login page.

Figure 1. “Forgot your password?” link

Step 2: Enter your Username in the “Username” field.

You should enter the Username associated to your NCAtrak account. Click on the “Send Email” button.

You will receive a message that an email has been sent to your email address.

Figure 2. Email sent message

Step 3: Verify that you have received the email from NCA Online (donotreply@ncatrak.org).

Email will look like the following:

Figure 3. Email from NCA Online

Step 4: Click on the link in the password reset email.

It will take you to the password reset page where you need to enter your username and your new password.

Figure 4. Password reset page

Step 5: Enter a New Password

In this password reset page, type in your username and your new password. Make sure that the new password is 8-16 characters in length and must include one of each of the 4 items: upper case letters, lower case letters, numbers and special characters (~, !, @, #, $, %, ^, &, *, +, -, <,

>, ?, or |).

Figure 5. New password text fields

Once successful, it will redirect you to the NCAtrak home page.

Figure 6. NCAtrak homepage

Common Issues

Password reset email is not received.

This is likely caused by having no email address set for you in your NCAtrak profile. Verify that your NCAtrak account has the correct email address associated to it. You can check this by clicking on “Update My Profile.”

Figure 7. Email text field in “Update My Profile”

NOTE: If you are not able to log in to NCAtrak anymore, your center’s Security Officer/Admin can help update your profile via the Personnel page and enter the correct email address for your account.

Once this is added, you can follow the steps for resetting your password.

Password reset email is not received even if an email address is listed in the

user’s NCAtrak profile or the password reset email is received but after clicking on the link to reset the password, an error is displayed.

If you already have an email address associated to your NCAtrak profile but you are still not receiving the password reset email, this may be due to security settings for your network or your email account. Since the password reset email has a URL or a clickable link in the email, this may be blocked by your office network.

In order to fix this, have your center’s Security Officer/Admin change your email address to a non-work email, like a Yahoo email or Gmail account. When this is done, you can do your password reset either on your smartphone (which is not connected to your office network/wifi) or your computer at home.

NCAtrak keeps asking user to reset their password after session times out or user logs out or even after just doing a successful password reset.

If you are using Internet Explorer (IE 11) to access NCAtrak, clear the cache first. While on the IE window, press Ctrl + Shift + Delete all together. The window for clearing IE cache will appear.

Make sure to uncheck Preserve Favorites website data and check Passwords, Temporary Internet Files and Cookies then click Delete.

Figure 8. Delete browsing history check boxes

You should get a confirmation that it is done at the bottom of the IE window.

Figure 9. Confirmation message

After this, close all IE windows. Once done, try to access NCAtrak by typing www.ncatrak.org manually into the address bar. If you have any shortcut icons or links in your Favorites for NCAtrak, delete those and create new ones.

When you are at the NCAtrak login page, you can reset your password. Your new password should now work and NCAtrak will not keep asking you to reset it.